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Mad Monkey Wash

Privacy Policy

Last Updated: 2-April-2024

  1. Introduction
    • Mad Monkey Wash Incorporation ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this policy.
    • This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App, Website, and services.
  2. Information We Collect
    • Personal Information: We collect information that identifies you personally, such as your name, company name, email address, and payment information.
    • Usage Data: We collect information about how you access and use our services, including your interactions with the App and Website.
  3. How We Use Your Information
    • To provide, operate, and maintain our services.
    • To improve, personalize, and expand our services.
    • To process transactions and send related information, including purchase confirmations and invoices.
    • To communicate with you, including sending service-related updates and marketing communications.
  4. Disclosure of Your Information
    • We may share your information with third parties who perform services on our behalf, such as payment processing and customer support.
    • We may disclose your information if required by law or to protect our rights.
  5. Consent to Receive SMS and Messaging Updates
    • By booking an appointment with Mad Monkey Wash, you consent to receive communications via SMS, WhatsApp, Facebook Messenger, Instagram, Snapchat, TikTok, or any other platform we use:
    • These communications may include:
    • Appointment confirmations and updates.
    • Time changes or cancellations.
    • Reminders approximately one hour before your scheduled appointment.
    • Status updates such as team arrival and completion of the service.
    • A follow-up message the next day requesting a Google review.
    • If you book by phone, we will request verbal consent during the call, followed by a written confirmation via your preferred messaging platform.
    • If you book online, you will be required to check a consent box acknowledging permission to receive messages.
    • All consent communications are stored securely in our database, including screenshots of written confirmations, for audit and compliance purposes.
    • You may opt out of receiving these messages at any time by replying with “STOP” or contacting us directly. You may also opt back in at any time.
  6. Security of Your Information
    • We use administrative, technical, and physical security measures to help protect your personal information.
  7. Your Choices
    • You can update or delete your account information at any time by logging into your account or contacting us.
    • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
  8. Children's Privacy
    • Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
  9. Changes to This Privacy Policy
    • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website and App.
  10. Contact Us
    • If you have any questions about this Privacy Policy, please contact us at:
    • Mad Monkey Wash Incorporation
    • 610 Dupont
    • Midland, TX 79706
    • cleanit@modmonkeywash.com